BN Back on Track

BN broken out from holding company to a RR

Grinstein; Provided leadership, reduced debt, brought in Feld

RRs went through a business turnaround, BN did extremely well

Developed Strategy:

Provide consistent and profitable customer service

Partner with customers

Ensure a company-wide focus on customer service

Charlie Feld:

Knew how to build systems

Gave:

Systems View

Brought Rationality

Ability to Align Ops with Marketing

A Vision

Basis: Maximizing capacity and Optimizing Asset Utilization

Shift from revenue to profits, cycle time, asset velocity, and system fluidity

Note the difference in investment with ARES

Network Control Center

Customer Support Center

Network Operations Center

Brought in New Staff (including R. Rittenmeyer who became COO)

Reorganized, Changed Culture (Grinstein, Rittenmeyer, Feld), Used Incentives